As the items available in this store are all custom made, that is, they are made only because you have ordered them, we do not offer refunds or returns. However! Should you receive an item that is obviously messed up, please contact me immediately and allow me to make it right. Because of the nature of the way these products are made, we do not have direct involvement in how they turn out. We use reputable printers who do quality checks before the items go out the door, but sometimes life happens and errors occur. Let's be graceful and communicate with one another if this is the case.